The Importance of Being Assertive

Positive assertive communication is based on mutual respect, an attitude which defends your rights without hurting those of others. Being assertive shows that you’re willing to stand up for your interests and express your thoughts and feelings. It also shows that you’re aware of the rights of others and are willing to work on resolving conflicts. As an example see Experience is a Great Teacher.

When using passive communication you may seem to be shy, overly easygoing, or avoiding conflict. Why is that a problem? Because the message you’re sending is that your thoughts and feelings aren’t as important as those of other people. When you’re passive, you give others the license to disregard your wants and needs, which can cause an internal conflict because your needs came second. The internal conflict can result in stress, resentment, anger, or feeling you’ve been victimized.

When using aggressive communication you may come across as a bully who disregards the needs, feelings and opinions of others. You may appear self-righteous or superior. Very aggressive people humiliate and intimidate others and may even be physically threatening. You may think being aggressive gets you what you want, however, it comes at a cost. Aggression undercuts trust and mutual respect. Others may come to resent you, leading them to avoid or oppose you.

By being assertive you gain self-confidence and self-esteem, which helps earn respect from others. It improves your communication and decision making skills. Recognizing and understanding your feelings and communicating them assertively creates honest relationships and win-win situations. It’s a behavior where a person neither attacks nor submits to another person’s will, but expresses beliefs. Assertive is half way between passive and aggressive and is the ideal method of communication. It also helps with stress management, especially if you tend to take on too many responsibilities because you have a hard time saying no. Some people seem to be naturally assertive, but if you’re not one of them, you can learn. Here are some tips I found from the Mayo Clinic website to help you become more assertive:

• Assess your style. Do you voice your opinions or remain silent? Do you say yes to additional work even when your plate is full? Are you quick to judge or blame? Do people seem to dread or fear talking to you? Understand your style before you begin making changes.
• Use ‘I’ statements. Using “I” statements lets others know what you’re thinking without sounding accusatory. For instance, say, “I disagree,” rather than, “You’re wrong.”
• Practice saying no. If you have a hard time turning down requests, try saying, “No, I can’t do that now.” Don’t hesitate — be direct. If an explanation is appropriate, keep it brief.
• Rehearse what you want to say. If it’s challenging to say what you want or think, practice typical scenarios you encounter. Say what you want to say out loud. It may help to write it out first, too, so you can practice from a script. Consider role-playing with a friend or colleague and ask for blunt feedback.
• Use body language. Communication isn’t just verbal. Act confident even if you aren’t feeling it. Keep an upright posture, but lean forward a bit. Make regular eye contact. Maintain a neutral or positive facial expression. Don’t wring your hands or use dramatic gestures. Practice assertive body language in front of a mirror or with a friend or colleague.
• Keep emotions in check. Conflict is hard for most people. Maybe you get angry or frustrated, or maybe you feel like crying. Although these feelings are normal, they can get in the way of resolving conflict. If you feel too emotional going into a situation, wait a bit if possible. Then work on remaining calm. Breathe slowly. Keep your voice even and firm.

Four more tips that I want to remember for assertive communication:

• Be respectful and kind.
• Use specific examples, don’t generalize.
• Provide objective and pertinent insights.
• Don’t judge or attack the others.

What tips do you have on assertive communication? What has been your experience with doing so?

You Raise Me Up

April 27, 1991

Shortly after the dreaded phone calls, my brother, Don, and sister, Rosanne, arrived at the hospital carrying a folding chaise lounge. Always thinking ahead and being the protective big sister, Rosanne came prepared with something for me to sleep on if needed. Appreciating how lucky I am to have all my family live close by me and able to rearrange their Saturday evening plans to be with me, I felt loved, supported and secure with them uniting around me.

We got permission for all seven of us to go into Mark’s room together that evening. Tears were shed by each family member at the sight of a young man, who at the beginning of the day was full of life and excitement for a new job and the adventure of moving to a different city. Now he lay comatose, entangled in tubes that were connected to the equipment keeping him alive. Dad and my three brothers laid their hands on Mark’s head and gave him a blessing. Dad’s words were soothing and the spirit I felt was calming. I remember many of the words spoken, but most vividly I recall the love, concern and the comfort I felt. With Mark’s rotating bed stilled for the blessing, the pumping noises of the other equipment and strange I.C.U. smells seemed to disappear from the room.  In the midst of my darkest hours arose tender mercies. Surrounded by my family, the room became my sanctuary.

McKay-Dee Hospital was wonderful to us. They offered a room for us to sleep in at the Ronald McDonald House close by the hospital. My parents and I stayed in a room with a queen size bed and recliner chair. With my broken collarbone I couldn’t breathe lying down anyway so I slept in the recliner. My sister took back her chaise lounge realizing we had adequate sleeping arrangements and my siblings went home for the evening.

Like a wild fire, the word was spreading, leaving a painful scorch on all of our loved one’s hearts. The next day, being Sunday, many neighbors, friends, cousins, aunts and uncles gathered at the hospital. They were not allowed in the Intensive Care Unit so they shared their love and support with me in the waiting room. Mark’s Mom and Uncle Glynn flew in from Arkansas on Monday and his sister’s, Karen and Jerrie, flew in from Washington. They stayed a few days at the Ronald McDonald house with us. I was in awe at the number of people who came. Each person’s love and support lifted me up and added light to my days. They helped bring me out of the dark and deep hole I had fallen into, which gave me purpose and encouragement to move on and look upward.

I thought Mark would want me to go to his new employer, Robertson Electric, personally to let them know about the car accident and his condition. Dad and Steve went to the junkyard on Sunday to retrieve Mark’s tools and clipboard from the car. I looked in the clipboard to find his time card and the address of the office. Early Monday morning Dad drove me there and I met Mark’s employer for the first time. I explained that due to Mark’s condition, I didn’t know when he would be back to this new job he was so excited about. Mr. Robertson was kind and compassionate about the situation and told me not to worry. The job would still be there whenever Mark was well enough to work. I handed him Mark’s clipboard and he told me if there was anything he could do to help not to hesitate to call. For the next several weeks they called the hospital to check on Mark’s condition and sent him flowers.

The critical twenty-four hours turned into forty-eight and then seventy-two. As the days turned into weeks, my family devised a plan to encourage and enable me to go home on weeknights to be with our children, Christopher and Katie. Each brother and my brother-in-law, Klint, took an assigned night Monday through Thursday to stay overnight with Mark. They drove over sixty miles to go to the hospital right after work and in the morning they’d drive right back to their various workplaces. After I got the kids off to school, Mom would drive me to the hospital. She spent nearly every day there with me and then drove me home in the afternoon. Friday through Sunday I spent the days and nights there alone with Mark while the kids stayed at my parent’s home. Sunday Mom and Dad would bring the kids to the hospital for a visit then Sunday night, Dad stayed with Mark while Mom drove the kids and I home. Without a car and because of my broken collarbone I wasn’t able to drive for six weeks so I was totally dependent on my parents for transportation.

Every family member pitched in to help me as well as the children through this strenuous time. Friends and extended family drove many miles to see us while others flew from places too far to drive. People from different churches prayed for us. I felt the love and support of many and learned how caring and kind even strangers are. “You raised me up: to more than I can be” and I am forever grateful for you.